Refund Policy
At Beyond By Rosmi, we strive to ensure you are completely satisfied with your purchase. If you receive a product that is damaged or defective, we will gladly assist you with a refund or store credit as described below.
Please read this policy carefully before making a purchase.
1. Refund Eligibility
You may request a refund only if:
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The item you received is damaged, defective, or incorrect.
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You notify us within 48 hours of delivery.
Refund requests will not be accepted for:
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Change of mind
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Wrong size selection
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Items worn, washed, or altered
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Items without original tags or packaging
2. How to Request a Refund
To initiate a refund request, please email us at:
📧 beyondyourowncomfort@gmail.com
Include the following information:
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Your order number
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A short description of the issue
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Clear photos or videos showing the defect or damage
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Your preferred resolution (refund or store credit)
Note: An uninterrupted (no-pause) unboxing video may be required for verification of damage.
3. Review & Approval
Once we receive your request:
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Our team will review the photos, videos, and order details
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We will respond within 2–3 business days
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If approved, we will send instructions on how to proceed
4. Refund Methods
Approved refunds will be issued in one of the following ways:
a) Original Payment Method
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Refund processed to the same payment method used during purchase
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Refund processing may take 7–10 business days depending on your bank or payment provider
b) Store Credit
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If preferred, you may opt to receive store credit instead of a direct refund
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Store credit will be valid for purchases on Beyond By Rosmi
5. Shipping Fees
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Shipping charges are non-refundable
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If the product was damaged due to our error (e.g., wrong item sent), return shipping fees may be reimbursed
6. Refund Status
After approval:
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You will receive a confirmation email
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Refund processing may take additional time based on your bank or card issuer
If you haven’t received your refund after 10 business days:
₋ Check your bank or payment account statement
₋ Contact your payment provider
₋ If unresolved, contact our support team at beyondyourowncomfort@gmail.com
7. Contact Us
If you have questions about refunds or your request status, reach out:
