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Refund Policy
At Beyond By Rosmi, we strive to ensure you are completely satisfied with your purchase. If you receive a product that is damaged or defective, we will gladly assist you with a refund or store credit as described below.
Please read this policy carefully before making a purchase.
1. Refund Eligibility
You may request a refund only if:
The item you received is damaged, defective, or incorrect.
You notify us within 48 hours of delivery.
Refund requests will not be accepted for:
Change of mind
Wrong size selection
Items worn, washed, or altered
Items without original tags or packaging
2. How to Request a Refund
To initiate a refund request, please email us at:
📧 beyondyourowncomfort@gmail.com
Include the following information:
Your order number
A short description of the issue
Clear photos or videos showing the defect or damage
Your preferred resolution (refund or store credit)
Note: An uninterrupted (no-pause) unboxing video may be required for verification of damage.
3. Review & Approval
Once we receive your request:
Our team will review the photos, videos, and order details
We will respond within 2–3 business days
If approved, we will send instructions on how to proceed
4. Refund Methods
Approved refunds will be issued in one of the following ways:
a) Original Payment Method
Refund processed to the same payment method used during purchase
Refund processing may take 7–10 business days depending on your bank or payment provider
b) Store Credit
If preferred, you may opt to receive store credit instead of a direct refund
Store credit will be valid for purchases on Beyond By Rosmi
5. Shipping Fees
Shipping charges are non-refundable
If the product was damaged due to our error (e.g., wrong item sent), return shipping fees may be reimbursed
6. Refund Status
After approval:
You will receive a confirmation email
Refund processing may take additional time based on your bank or card issuer
If you haven’t received your refund after 10 business days:
₋ Check your bank or payment account statement
₋ Contact your payment provider
₋ If unresolved, contact our support team at beyondyourowncomfort@gmail.com
7. Contact Us
If you have questions about refunds or your request status, reach out:
